A-105 · Service
A diagnosis is a measurement, not a guess.
We charge $95 to come out and find the fault, and that is the whole diagnostic charge whether it takes twenty minutes or two hours. You get the readings, the finding in writing, and a price. Then you decide.
What the $95 buys
- Gauges on the system and refrigerant readings taken under load, not guessed from the sight glass.
- Static pressure across the air handler, because half of what gets called a refrigerant problem is an airflow problem.
- Electrical readings on the compressor and the blower, with the amp draw compared to the nameplate.
- A written finding, in plain sentences, with the readings on it.
- A fixed price for the repair before anything is opened up.
If we cannot find it Some intermittent faults do not present on the day. If we leave without an answer we do not charge you for the visit.
Maintenance
Two visits a year, with the numbers written down
Spring for cooling, autumn for heat. What separates this from the $79 specials is that you get the measurements, so year three can be compared to year one.
| Included | Standard$220/yr | Design-build client$160/yr |
|---|---|---|
| Two visits a year | ✓ | ✓ |
| Refrigerant, airflow and electrical readings recorded | ✓ | ✓ |
| Coil clean and drain treatment | ✓ | ✓ |
| Year-on-year comparison against your commissioning report | — | ✓ |
| Priority scheduling in July and August | ✓ | ✓ |
| After-hours emergency call-out | ✓ | ✓ |
| Diagnostic charge waived | — | ✓ |
| Discount on repairs | 10% | 15% |
The second column is for houses we designed and installed, because we already hold the commissioning numbers and the visit takes us less time.
Things worth calling about
- Water anywhere near the air handler, or a ceiling stain under it.
- Ice on the refrigerant line at the outdoor unit.
- A breaker that trips more than once.
- A burning or hot-electrical smell when the system starts.
- The outdoor fan running while the compressor is silent.
Things to try first
- Change the filter. A genuinely large share of no-cool calls in August end here, and we would rather you kept the $95.
- Check the float switch. A blocked drain trips it and the system stops on purpose. Clearing the line often brings it straight back.
- Check the breaker and the disconnect. Both, including the one outside by the condenser.
- Let a frozen coil thaw. Fan on, cooling off, a few hours. If it freezes again it is worth a visit.
Not cooling?
Call. Between May and September we hold same-day slots back for no-cool calls, and maintenance clients go to the front of them.